Terms and Conditions (GTC)

JLT Company AG / KoKoTé


1. Scope

The following General Terms and Conditions (GTC) apply to the use of this website and the business relationships between JLT Company AG, Ried 2B, 6467 Schattdorf and its customers in the currently valid version that can be accessed when you access the website or order goods. The offer on this website is aimed exclusively at customers with Swiss residence.

A customer is any natural or legal person who maintains business relationships with JLT Company AG. The general terms and conditions, the delivery and payment conditions as well as the data protection regulations may be subject to adjustments from time to time. JLT Company AG asks that you read these provisions carefully each time you visit the website and each time you order goods.

These terms and conditions apply exclusively. Conditions that conflict with, supplement or deviate from these General Terms and Conditions require the express written confirmation of JLT Company AG in order to be valid. When using this website or ordering goods, the customer confirms that they fully accept these terms and conditions, including delivery and payment conditions.

If individual provisions of these General Terms and Conditions prove to be ineffective or unenforceable or become ineffective or unenforceable, the effectiveness of the remaining provisions remains unaffected.

The operator of this website or e-Shops is JLT Company AG with the KoKoTé brand.

2. Information on this website/e-shop

The KoKoTé website/e-shop of JLT Company AG contains information about products and services. Price and range changes as well as technical changes remain reserved. All information on (product descriptions, images, films, dimensions, weights, technical specifications, accessory relationships and other information) are only to be understood as approximate values ​​and in particular do not represent any assurance of properties or guarantees, unless it is is explicitly stated otherwise. JLT Company AG endeavors to provide all details and information on this website correctly, completely, up-to-date and clearly, but JLT Company AG cannot guarantee this either expressly or implicitly.

All offers on this website are subject to change and are not to be understood as a binding offer.

It happens that the picture and the product do not match 100%. Since our products are made by hand, deviations may occur.
JLT Company AG cannot guarantee that the listed products will be available at the time of ordering. Therefore, all information regarding availability and delivery times are without guarantee and can change at any time and without notice.

3. Prices

Unless otherwise stated, JLT Company AG's prices include VAT. The prices are purely net in Swiss francs (CHF).

Any shipping costs will be charged additionally unless otherwise provided and must be paid by the customer. Shipping costs are shown separately in the ordering process.

Technical changes, errors and printing errors remain reserved; in particular, JLT Company AG can make price changes at any time and without prior notice. The sales prices do not include consulting and support services.

4. Conclusion of contract

The offers on this website represent a non-binding invitation to the customer to order products and/or services from JLT Company AG / KoKoTé. By ordering via this website, including accepting these terms and conditions, the customer is making a legally binding offer to conclude a contract. JLT Company AG then sends an automatic “order confirmation” by email, which confirms that the customer’s offer has been received by JLT Company AG. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.

The contract is concluded as soon as JLT Company AG sends a declaration of acceptance by email confirming the dispatch of the ordered products or services.

Orders will only be delivered after full payment has been received and the goods are available. If, after conclusion of the contract, it emerges that the ordered goods cannot be delivered or cannot be delivered in full, JLT Company AG is entitled to withdraw from the entire contract or from a part of the contract. If the customer's payment has already been received by JLT Company AG, the payment will be refunded to the customer. If payment has not yet been made, the customer is released from the obligation to pay. JLT Company AG is not obliged to provide a replacement delivery in the event of the contract being terminated.

5. Payment options and retention of title

The payment options specified in the ordering process are available to the customer.

JLT Company AG reserves the right to exclude customers from individual payment options or to insist on advance payment without giving reasons.

Costs in the event of late payment
Processing fee (at the earliest from day 70 after the invoice date, if handed over to a debt collection service provider) depending on the amount of the claim.

6. Delivery, obligation to inspect, notification of defects and return

Deliveries are sent by post or courier to the address specified by the customer in the order. Upon shipment, the benefit and risk are transferred to the customer, to the extent permitted by law.

If the delivery cannot be delivered or the customer refuses to accept the delivery, JLT Company AG can terminate the contract after notifying the customer of the complaint by email and setting a reasonable deadline and invoice the costs for the work.

The customer is obliged to inspect the delivered goods immediately upon receipt of the delivery and to report any defects for which JLT Company AG guarantees immediately in writing by letter or email to the address

Returns to JLT Company AG are made at the customer’s expense and risk. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to JLT Company AG, Ried 2b, 6467 Schattdorf.

If the inspection by JLT Company AG shows that the goods have no detectable defects or that they are not covered by the manufacturer's guarantee, JLT Company AG can invoice the customer for the work, the return or any disposal.

7. Right of withdrawal

The customer is granted the right of withdrawal for 10 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written cancellation by email to or letter to JLT Company AG, Ried 2b, 6467 Schattdorf, within the deadline. The revocation does not require justification.

Exercising the right of withdrawal will result in the contract being reversed. The customer must return the goods within 10 calendar days in their original packaging, complete with all accessories and together with the delivery note to JLT Company AG, Ried 2b, 6467 Schattdorf. Returns to JLT Company AG are made at the customer’s expense and risk. Any payment that has already been made will be refunded to the customer within 20 calendar days if JLT Company AG has already received the goods back or the customer can provide proof of shipping.

JLT Company AG reserves the right to demand appropriate compensation for damage, excessive wear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to invoice it to the customer.

No right of withdrawal is granted in the following cases:

(i) If the contract has an element of chance, namely because the price is subject to fluctuations over which the provider has no influence.
(ii) If the subject of the contract is a movable item that is made to the consumer's specifications or is clearly tailored to personal needs;
(iii) If the subject of the contract is a service and the contract must be fully fulfilled by the provider with the prior express consent of the consumer before the cancellation period has expired.

8. Warranty

JLT Company AG strives to deliver goods of perfect quality. If defects are reported in a timely manner, JLT Company AG guarantees that the item purchased by the customer is free of defects and functional during the statutory warranty period of usually two years from the delivery date. It is at the discretion of JLT Company AG to provide the warranty through free repairs, equivalent replacements or a refund of the purchase price. Further claims are excluded.

The guarantees do not cover normal wear and tear, the consequences of improper handling or damage by the customer or third parties, or defects that can be attributed to external circumstances. The warranty for consumables and wear parts is also excluded.

It is not possible for JLT Company AG to provide any assurances or guarantees that the data is up-to-date, complete and correct, or that the website, its functionalities, integrated hyperlinks and other content are constantly or uninterruptedly available. In particular, it is neither guaranteed nor guaranteed that the use of the website will not infringe the rights of third parties who are not owned by JLT Company AG.

9. Liability

JLT Company AG excludes any liability, regardless of the legal basis, as well as claims for damages against JLT Company AG and any auxiliary persons and vicarious agents. In particular, JLT Company AG is not liable for indirect damages and consequential damages, lost profits or other personal injuries, property damages and pure financial losses to the customer. Further mandatory legal liability remains reserved, for example for gross negligence or unlawful intent. JLT Company AG only uses hyperlinks to simplify customer access to other web offerings. JLT Company AG can neither know the content of these web offerings in detail nor assume liability or other responsibility for the content of these web pages.

10. Data Protection

JLT Company AG may process and use the data recorded as part of the conclusion of the contract to fulfill the obligations under the purchase contract and use it for marketing purposes. The data necessary to fulfill the service can also be passed on to commissioned service partners (logistics partners) or other third parties.

The additional data protection regulations are available at the following link:

11. Other provisions

JLT Company AG expressly reserves the right to change these General Terms and Conditions at any time and to bring them into effect without notice.

In the event of disputes, only substantive Swiss law applies, excluding conflict of law provisions. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Convention on Contracts for the International Sale of Goods) is explicitly excluded. The place of jurisdiction is 6460 Altdorf unless the law provides for mandatory places of jurisdiction.

12. Contact

If you have any questions about these Terms and Conditions, please contact: JLT Company AG, Ried 2b, 6467 Schattdorf.

JLT Company AG, April 2024