General Terms and Conditions (GTC)
1. scope of application
The use of this website and the business relationship between JLT Company AG, Ried 2B, 6467 Schattdorf and its customers are subject to the following General Terms and Conditions (GTC) in the version currently available and valid when the website is accessed or when goods are ordered. The offer on this website is directed exclusively at customers with Swiss domicile.
A customer is defined as any natural or legal person who maintains business relations with JLT Company AG. The general terms and conditions, the terms of delivery and payment and the data protection provisions may be amended from time to time. JLT Company AG asks you to read these provisions carefully each time you visit the website and place an order for goods.
These terms and conditions apply exclusively. Any terms and conditions that conflict with, supplement or deviate from these GTC require the express written confirmation of JLT Company AG in order to be valid. By using this website or ordering goods, the customer confirms that he or she fully accepts these GTC, including the terms of delivery and payment.
Should individual provisions of these GTC prove to be invalid or unenforceable or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.
The operator of this website/e-shop is JLT Company AG with the KoKoTé brand. https://www.kokote.com
2. information on this website/e-shop
The KoKoTé website/e-shop of JLT Company AG contains information about products and services. We reserve the right to make price and product range changes as well as technical changes. All information on https://www.kokote.com (product descriptions, illustrations, films, dimensions, weights, technical specifications, accessory relationships and other information) are to be understood as approximate values only and in particular do not represent any assurance of properties or guarantees unless explicitly stated otherwise. JLT Company AG makes every effort to ensure that all details and information on this website are correct, complete, up-to-date and clearly laid out, but JLT Company AG cannot provide any guarantee for this, either expressly or implicitly.
All offers on this website are subject to change and are not to be understood as a binding offer.
It may happen that the picture and the product do not match 100%. As our products are handmade, deviations may occur.
JLT Company AG cannot guarantee that the products listed are available at the time of ordering. Therefore, all information on availability and delivery times is without guarantee and may change at any time and without notice.
Unless otherwise stated, the prices quoted by JLT Company AG include the statutory value added tax. Prices are quoted net in Swiss francs (CHF).
Any shipping costs, unless otherwise provided for, will be charged additionally and are to be paid by the customer. Shipping costs are shown separately in the order process.
JLT Company AG reserves the right to make technical changes, errors and misprints. In particular, JLT Company AG may make price changes at any time and without prior notice. Consultancy and support services are not included in the sales prices.
4 Conclusion of contract
The offers on this website represent a non-binding invitation to the customer to order products and/or services from JLT Company AG / KoKoTé. By placing an order via this website, including acceptance of these GTC, the customer submits a legally binding offer to conclude a contract. JLT Company AG then sends an automatic "order confirmation" by email, which confirms that the customer's offer has been received by JLT Company AG. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal.
The contract is concluded as soon as JLT Company AG sends a declaration of acceptance by email, in which the dispatch of the ordered products or services is confirmed.
Orders will only be delivered after full payment has been received and provided that the goods are available. If it becomes apparent after conclusion of the contract that the ordered goods cannot be delivered or cannot be delivered in full, JLT Company AG is entitled to withdraw from the entire contract or from a part of the contract. If the customer's payment has already been received by JLT Company AG, the payment will be refunded to the customer. If no payment has yet been made, the customer will be released from the obligation to pay. JLT Company AG is not obliged to make a replacement delivery in the event of a contract cancellation.
5. payment options and retention of title
The customer has the payment options specified in the order process at his disposal.
JLT Company AG reserves the right to exclude customers from individual payment options or to insist on payment in advance without giving reasons.
Costs in the event of late payment
Processing fee (at the earliest from day 70 after the invoice date, when handed over to the collection service provider) depending on the amount of the claim.
6. delivery, obligation to inspect, notice of defects and return
Deliveries are sent by post or courier service to the address specified by the customer in the order. Upon dispatch, the benefit and risk shall pass to the customer to the extent permitted by law.
If the delivery cannot be delivered or if the customer refuses to accept the delivery, JLT Company AG may terminate the contract after notifying the customer of the defect by email and setting a reasonable deadline, as well as charging the customer for the costs of the inconvenience.
The customer is obliged to inspect the delivered goods immediately upon receipt of the delivery and to report any defects for which JLT Company AG provides a warranty immediately in writing by letter or email to the address email@example.com.
Returns to JLT Company AG are at the expense and risk of the customer. The customer must send the goods in their original packaging, complete with all accessories and together with the delivery note and a detailed description of the defects to JLT Company AG, Ried 2b, 6467 Schattdorf.
If the inspection by JLT Company AG reveals that the goods have no identifiable defects or that they are not covered by the manufacturer's warranty, JLT Company AG may charge the customer for the costs of the return shipment or any disposal.
7 Right of withdrawal
The customer is granted a right of withdrawal for 10 calendar days after receipt of the goods. The deadline is deemed to have been met if the customer sends the written revocation by email to firstname.lastname@example.org or by letter to JLT Company AG, Ried 2b, 6467 Schattdorf, within the deadline. The revocation does not require any justification.
The exercise of the right of revocation leads to a reversal of the contract. The customer must return the goods within 10 calendar days in their original packaging, complete with all accessories and together with the delivery note to JLT Company AG, Ried 2b, 6467 Schattdorf. Returns to JLT Company AG are at the expense and risk of the customer. Any payment already made will be refunded to the customer within 20 calendar days, provided JLT Company AG has already received the goods back or the customer can provide proof of dispatch.
JLT Company AG reserves the right to demand appropriate compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to invoice the customer.
No right of cancellation is granted in the following cases:
(i) If the contract has an element of chance, namely because the price is subject to fluctuations over which the supplier has no control.
(ii) If the contract concerns a movable item that is made to the consumer's specifications or clearly tailored to personal needs;
(iii) where the contract concerns a service and the contract is to be performed in full by the supplier with the consumer's prior express consent before the end of the withdrawal period.
JLT Company AG endeavours to deliver goods of perfect quality. In the event of defects notified in good time, JLT Company AG shall guarantee that the item purchased by the customer is free of defects and functional for the statutory warranty period of generally two years from the date of delivery. It is at the discretion of JLT Company AG to provide the warranty by means of free repair, equivalent replacement or refund of the purchase price. Further claims are excluded.
Normal wear and tear and the consequences of improper handling or damage by the customer or third parties as well as defects attributable to external circumstances are not covered by the warranty. The warranty for consumables and wear parts is also excluded.
JLT Company AG is unable to provide any assurances or guarantees for the up-to-dateness, completeness and correctness of the data or for the constant or uninterrupted availability of the website, its functionalities, integrated hyperlinks and other content. In particular, no representation or warranty is made that the use of the website will not infringe the rights of third parties not owned by JLT Company AG.
JLT Company AG excludes all liability, irrespective of its legal basis, as well as claims for damages against JLT Company AG and any auxiliary persons and vicarious agents. In particular, JLT Company AG is not liable for indirect damages and consequential damages, loss of profit or other personal injury, property damage and pure financial loss of the customer. Further mandatory legal liability, for example for gross negligence or unlawful intent, remains reserved. JLT Company AG uses hyperlinks only for the simplified access of the customer to other web offers. JLT Company AG can neither know the content of these web offers in detail nor assume liability or other responsibility for the content of these websites.
10 Data protection
JLT Company AG may process and use the data recorded in the course of concluding the contract for the purpose of fulfilling the obligations arising from the purchase contract and for marketing purposes. The data required for the fulfilment of services may also be passed on to commissioned service partners (logistics partners) or other third parties.
The further data protection provisions can be found under the following link: https://www.kokote.com.
11 Further provisions
JLT Company AG expressly reserves the right to amend these GTC at any time and to bring them into force without notice.
In the event of disputes, Swiss substantive law shall apply exclusively, to the exclusion of conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods (CISG, Vienna Sales Convention) is explicitly excluded. The place of jurisdiction is 6460 Altdorf unless the law provides for a mandatory place of jurisdiction.
If you have any questions about these terms and conditions, please contact: JLT Company AG, Ried 2b, 6467 Schattdorf.
JLT Company AG, June 2019